Shipping & Delivery
Bringing Wellness Home
At Love-It Longevity, we know delivery is an important part of the experience—especially when you're investing in premium home wellness equipment.
Our collection includes everything from compact wellness technology to substantial equipment such as hyperbaric chambers, infrared saunas, cold therapy systems, red light therapy systems, PEMF equipment, and massage chairs. Because products vary considerably in size, weight, manufacturer, and delivery requirements, shipping methods and timelines may vary by item.
Our goal is simple: provide clear information, dependable communication, and the smoothest delivery experience possible.
Where We Ship
Love-It Longevity currently ships eligible products within the United States.
Product availability and shipping eligibility may vary by manufacturer, supplier, destination, and product type.
We reserve the right to cancel and refund an order if a product cannot be delivered to the address provided.
Shipping Costs
Applicable shipping charges are displayed during checkout whenever available.
Many products are shipped directly from select manufacturers or fulfillment partners, and shipping rates may be calculated based on the product, destination, weight, dimensions, and required delivery method.
Oversized or specialized equipment may require freight shipping.
If an order requires delivery arrangements or charges that cannot reasonably be calculated during checkout, we will contact you before proceeding with any additional charge requiring your approval.
Processing & Estimated Delivery
Processing and delivery times vary by product.
Some products may be available for prompt shipment, while others may require additional time for manufacturer processing, testing, configuration, packaging, or freight preparation.
Any shipping or delivery estimate provided on our website, at checkout, or in order communications is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Carrier delays, severe weather, holidays, supply-chain interruptions, manufacturer delays, and other circumstances outside our reasonable control can affect delivery.
When tracking information is available, it will generally be provided after the order ships.
Freight & Oversized Equipment
Many premium wellness products require freight delivery rather than standard parcel service.
Depending on the product and carrier, freight delivery may involve curbside or another specified delivery method. Inside delivery, room-of-choice delivery, assembly, installation, and white-glove service are not included unless specifically stated or purchased.
Before ordering large equipment, please confirm that your property can accommodate delivery.
Consider:
- Doorways, hallways and stairways
- Elevators and weight restrictions
- Driveway and road access
- Gates and property access
- Product dimensions and weight
- Electrical, ventilation, plumbing or other installation requirements
- Any specialized equipment or professional installation that may be required
Customers are responsible for confirming that a product will fit into its intended location and that the delivery location can accommodate the applicable delivery method.
Delivery Appointments
Freight carriers may contact you directly to schedule delivery.
Please provide an accurate telephone number and email address when ordering so the carrier or fulfillment partner can reach you when necessary.
Missed appointments, refused deliveries, incorrect addresses, restricted access, storage requirements, or redelivery may result in additional carrier charges. Where permitted by law and applicable terms, customer-caused additional charges may be the customer's responsibility.
Inspect Your Delivery
For freight and oversized deliveries, please inspect the shipment carefully before the carrier leaves whenever reasonably possible.
If you see visible damage:
- Photograph the exterior packaging
- Photograph the shipping label
- Photograph the visible damage
- Note the damage on the carrier's delivery receipt before signing when possible
- Retain the packaging, pallet, crate, and shipping materials
- Contact us promptly at support@loveitlongevity.com
If damage is discovered after opening the shipment, contact us as soon as reasonably possible and preserve the packaging.
These steps help us work with the manufacturer, supplier, and carrier to pursue an appropriate resolution.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping and contact information.
If you discover an error, contact us immediately. We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once fulfillment has begun.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Orders that have already entered production, customization, processing, freight preparation, or shipment may not be eligible for cancellation or may be subject to applicable supplier, manufacturer, freight, or restocking charges.
Please review our Return & Refund Policy for additional details.
Questions About Delivery?
Large wellness equipment can require more planning than an ordinary online purchase.
If you're unsure whether a product can be delivered to your property or have questions about freight, dimensions, or delivery requirements, contact us before ordering.
Love-It Longevity Customer Care
support@loveitlongevity.com
Love-It Longevity
Live Better. Live Longer.