Returns & Refunds | Love-It Longevity

Your Confidence Matters

At Love-It Longevity, we understand that premium home wellness equipment is a significant investment. We want you to feel confident not only in what you purchase, but in the experience surrounding it.

Because our collection includes specialized wellness equipment, oversized freight items, and products fulfilled by select manufacturers and suppliers, return eligibility and requirements can vary by product. We encourage you to review the information below before purchasing, and to contact us whenever you need help understanding the terms that apply to a particular item.

Our team is here to help at support@loveitlongevity.com.

Returns

Eligible products may be returned within the return period specified for that product or manufacturer.

Unless otherwise stated, returned merchandise must be:

Unused and in new, resalable condition
In its original packaging
Complete with all accessories, manuals, components, and included materials
Free from damage, alteration, installation, or signs of use

All returns require prior authorization from Love-It Longevity. Please contact us before shipping an item back. Products returned without authorization may not be accepted.

Because many of our products are specialized, oversized, made to order, or intended for personal wellness use, certain items may have additional return restrictions or may be final sale. Product-specific or manufacturer-specific terms disclosed at the time of purchase will apply.

How to Request a Return

To begin a return request, email support@loveitlongevity.com with:

Your name
Order number
Product you wish to return
Reason for the return
Photographs or video when relevant

Our team will review your request and provide the appropriate next steps if the product is eligible for return.

Please do not ship a product back to the manufacturer, supplier, or another address without receiving return instructions from us first.

Return Shipping & Restocking Fees

Unless an item is confirmed to have arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping and freight costs.

Original shipping, freight, expedited delivery, inside delivery, white-glove service, installation, assembly, and similar service charges are generally non-refundable once those services have been performed, except where otherwise required by law.

Some manufacturers and suppliers charge restocking fees on returned merchandise. When a restocking fee applies to an eligible return, it will be deducted from the refund in accordance with the applicable product or supplier terms.

We do not want to surprise you with fees. If you have questions about the return conditions for a particular product, contact us before purchasing, and we'll help clarify the applicable terms.

Freight & Oversized Deliveries

Many Love-It Longevity products—including certain hyperbaric chambers, infrared saunas, cold therapy systems, massage chairs, red light therapy systems, and other large home wellness equipment—may arrive by freight carrier.

Please inspect the shipment and its packaging carefully upon delivery.

If you notice visible damage, we strongly recommend that you:

Photograph the damage before removing packaging whenever possible
Photograph the exterior packaging and shipping label
Note visible damage on the carrier's delivery receipt before signing when possible
Retain all packaging and shipping materials
Contact support@loveitlongevity.com promptly

Please do not discard damaged packaging, pallets, crates, or other shipping materials until the issue has been reviewed.

Documentation can be extremely important when we work with a carrier, manufacturer, or supplier to resolve a freight claim.

Damaged, Defective or Incorrect Products

If your order arrives damaged, appears defective, or is not the product you ordered, please contact us as soon as reasonably possible.

Send support@loveitlongevity.com your order number along with photographs or video clearly showing the issue.

We will work with you and, when applicable, the manufacturer, supplier, or carrier to determine the appropriate resolution under the applicable warranty, shipping, and product terms.

Depending on the circumstances, a resolution may include replacement parts, repair, replacement, return authorization, or refund where applicable.

Please do not arrange repairs, discard the product or packaging, or return the product without first contacting us, as doing so may affect a manufacturer warranty or freight claim.

Order Cancellations

Changed your mind? Contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or fulfillment.

However, many of our products are prepared and shipped directly by specialized manufacturers and fulfillment partners. Once an order has entered production, processing, fulfillment, customization, or freight preparation—or has already shipped—cancellation may no longer be possible.

Where permitted, cancellations after processing has begun may be subject to manufacturer, supplier, payment-processing, freight, or restocking charges.

Made-to-order, customized, specially configured, and certain special-order products may not be cancellable once the order has been placed with the manufacturer.

Non-Returnable & Final-Sale Items

Certain products may not be eligible for return due to their nature or manufacturer requirements. These may include:

Customized or made-to-order products
Special-order or specially configured equipment
Products specifically identified as final sale
Gift cards
Products that have been installed, altered, damaged after delivery, or materially used
Products missing original packaging, components, accessories, or documentation
Certain opened personal-use or wellness products that cannot be resold for health, hygiene, or safety reasons

Additional manufacturer-specific exclusions may apply to individual products.

When you're considering a significant purchase and aren't sure whether an item is returnable, contact us before ordering. We'd much rather help you understand the terms beforehand.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

If approved, the eligible refund will be issued to the original payment method, less any applicable and properly disclosed return freight, shipping, restocking, or other non-refundable charges.

After a refund has been issued by Love-It Longevity, your bank, credit-card company, financing provider, or other payment provider may require additional processing time before the funds appear in your account.

Purchases made through installment or financing services may also be subject to the applicable provider's refund and repayment procedures.

Manufacturer Warranties

Many products offered by Love-It Longevity include warranties provided directly by their respective manufacturers.

Warranty duration, coverage, exclusions, parts, labor, shipping responsibilities, and claims procedures vary by product and manufacturer.

A manufacturer's warranty is separate from Love-It Longevity's return policy.

If you experience an issue after the applicable return period, contact us and we'll help you identify the appropriate manufacturer warranty process when possible.

Before You Purchase

We want you to choose equipment you'll be excited to use for years to come.

If you're deciding between products, unsure about dimensions or installation requirements, or have questions about shipping, warranties, features, or return eligibility, reach out before placing your order.

For high-value wellness equipment, a conversation before purchase can help prevent surprises later.

Return & Refund Policy